Privacy policy

At Lucignolo, we are committed to protecting your privacy and personal data. This Privacy Policy outlines how we collect, use, process, and protect your information when you visit our website, interact with our services, or make a purchase from us in strict compliance with the General Data Protection Regulation (GDPR).

1. What Information Do We Collect?
When you visit our website or make a purchase, we collect and process the following personal data:
- Personal identification details: Name, email address, phone number, and date of birth (required for statutory legal age verification).
- Billing and shipping details: Full delivery address, billing coordinates, and chosen country destination.
- Technical tracking data: IP address, browser type, device identifiers, and behavioral site data via Shopify cookies.
- Payment processing data: Transaction tokens. Please note, we do not store your physical credit card or bank details on our servers; they are securely processed entirely via our PCI-compliant payment gateway providers (such as Mollie, Stripe, or PayPal).

2. Legal Basis and How We Use Your Information
We process your personal data under the following GDPR legal frameworks:
- Contractual Necessity: To process, fulfill, securely pack, and deliver your physical orders.
- Legal Obligation: To verify that you are 18 years or older before dispatching alcoholic beverages in compliance with the Dutch Alcohol Act (Alcoholwet).
- Consent: To send marketing newsletters, localized tracking notifications, or promotional emails (which you can opt-out of at any time via the unsubscribe link).
- Legitimate Interests: To optimize your browsing speed, prevent fraudulent checkout attempts, and track overall website performance.

3. Data Sharing with Third Parties
We do not sell your personal data. We securely transfer specific parts of your data to trusted third-party service providers solely to operate our store and meet legal requirements:
- E-commerce Infrastructure: Shopify Inc. hosts our store platform and captures raw order data.
- Analytics & Advertising: Google Analytics and Google Ads tracking tags to measure campaign conversions and search impressions.
- Mandatory Shipping & Age Verification: PostNL (or designated cross-border couriers). We share your name and address to execute delivery. The courier is legally mandated to view your physical ID card, driving license, or passport at the door via the "18+ Age Check" service to log legal receipt. No copy of your document is stored.

4. How Do We Protect Your Information?
We implement strict organizational and technical security protocols to protect your personal data. Our storefront is protected by full Secure Sockets Layer (SSL) encryption. All system pathways comply with modern digital safety standards to block unauthorized data manipulation.

5. Cookies and Web Tracking
Yes, our website utilizes cookies. These are small files transferred to your device to help us recognize your browser, retain items inside your shopping cart, and evaluate user traffic. We utilize a cookie consent banner. You have the right to decline tracking cookies or adjust your active browser preferences to clear storage history at any time.

6. Your GDPR Rights
As an EU citizen, you hold the following rights regarding your personal data:
- The right to access, update, or rectify your data file.
- The right to request total erasure ("the right to be forgotten") from our systems.
- The right to restrict or object to specific processing channels.
- The right to data portability.
To exercise any of these rights, please contact us directly at sales@lucignolo-limoncello.com.

7. Changes to our Privacy Policy
We reserve the right to modify this policy to align with new data privacy or liquor marketing laws. Updates take effect immediately upon publication. This privacy policy was last modified on August 17, 2026.

8. Contacting Us
If you have any questions regarding this privacy policy or your personal data security, please contact us at:
Email: sales@lucignolo-limoncello.com
Address: Lucignolo, Heemstedestraat 23, 1059 CX Amsterdam, Netherlands